Warranty Policy:
All Mayflower machines come with 1 Year Warranty.
Warranty covers parts only. No labor cost and shipping included.
Plastic parts are not covering under 1 year warraty.
Mayflower will not be liable for any personal injuries/ death or lost of property from the use of the products.
Under our warranty policy, we will require photos or videos of a broken, damaged, or missing part location in order for us to request free parts from the manufacturer. Our technician will provide free diagnosis and provide you with a solution or replacement part if necessary.
We also require a photo of the serial number sticker at the back of the machine or on the car lift post. It is a grey/silver color sticker.
The photos/videos must be emailed to us at: Mayflowertools@gmail.com
We cannot provide any replacement parts over the phone without photos or videos.
Shipping Policy:
Orders are shipped within 1~3 business day. Please allow 1~12 business days transit time for delivery. All Mayflower shipments come with tracking number. Customers could track shipment through carrier website.
Extra charge will be applied for residential delivery, limit access, rural area, and farmland delivery.
Free local terminal pick up. Trucking company local terminal pick up is available for the buyers as well. There is no additional charge for the local terminal pick up.
Payment Policy:
Immediate payment upon checkout is expected in order for timely processing & shipment. PayPal will allow you to pay by credit card, debit card, eCheck, bank transfer and other methods. Check with PayPal for details.
Return Policy:
Mayflower wants to provide the best purchasing experience to our customers.
To ensure customer’s satifsfaction, we will accept your returns. However, customer is responsible for total return shipping cost to our Los Angeles warehouse and 25% restocking fee will be charged from refund. Returns/Refunds are not accepted on used product. Returns must be made within 14 days of receiving date. The returning equipments have to be in new condition, which means it has to be in the original package, un-installed and comes back with all the spares parts and manuals.
We check all Mayflower machines before we ship out. If you receive the product and it seems to be damaged, please take photos and contact us before driver leaves. The shipping company will be responsible for all returning cost after investigation.
Privacy Policy:
Introduction
At Mayflower Auto Equipments Inc., we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website https://mayflowertools.com/. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you provide to us directly when you interact with our website or contact us. This may include:
- Email Address: For communication and updates about your order or inquiries.
- Phone Number: For customer support and order-related queries.
- Address Information: Including your street address, state, province, ZIP/postal code, and city, which is necessary for processing orders and deliveries.
2. How We Use Your Information
We use the information we collect to provide and improve our services, including:
- Processing your orders and shipping products to your provided address
- Communicating with you about your order status or inquiries
- Sending order-related notifications and customer service updates
- Responding to customer inquiries and support requests
- Improving our website and services for a better user experience
3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. We may share your information with trusted third parties in the following circumstances:
- Service Providers: We may share your information with third-party companies that assist us with tasks such as payment processing, shipping, and customer service. These companies are required to protect your personal information and use it only to perform the services we request.
- Legal Compliance: We may disclose your information when required to do so by law or in response to a valid legal request, such as a subpoena or court order.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
As a California-based business, we comply with the California Consumer Privacy Act (CCPA) and provide you with the following rights:
- Access: You may request to know what personal information we hold about you.
- Deletion: You may request that we delete the personal information we have collected, subject to certain exceptions.
- Opt-out of Marketing: If you no longer wish to receive marketing communications from us, you can contact us directly.
To exercise your rights, please contact us at the information provided below.
6. Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of those sites before providing any personal information.
7. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes to this Privacy Policy on this page, and the updated policy will be effective as of the “Effective Date” listed at the top.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us through our email: mayflowertools@gmail.com